GXB Customer Support

A: Contact our help desk by submitting a ticket here. Please include the phone number you used to call our 900 service from, your email and the ACCESS code you were issued upon calling our 900 service so we can assist you quicker. You will usually receive a response within an hour during normal business hours.

A: You need to redeem your ACCESS code in order to obtain a username and password. Simply enter your ACCESS code in the empty field on at the bottom of redemption page where the 900 number is listed and then click "Continue". If you have lost this page, revisit the site you were trying to join and click through to the join page until you see a "join by phone" link and you arrive at this access code redemption page.

Please remember, to access our 900 service, you must be calling from a land-based telephone line. Cell or Mobile phones and any type of Internet/VOIP (voice over IP) phones will not work. If you cannot connect and receive a busy or some other automated message, you may have a 900 block on your phone and need to call your local phone company and request they remove the 900 block on your account.

A: When you called the 900 number you should have been assigned an ACCESS code, you will use this ACCESS code to obtain a username and password to access the site. You must complete the ACCESS code redemption form before obtaining the username and password.

A: First verify the ACCESS you have written down is all numeric, there should be no letters in your ACCESS. (i.e - If you have the letter H in your ACCESS code, try changing it to the number 8.) If you continue to have problems contact us.

A: If you already redeemed your ACCESS code, you were automatically issued a username and password. Just click on the members link and enter the username and password you were originally assigned. A copy of your signup along with your login information will be emailed to you as well.

If you have not already redeemed your ACCESS code and are receiving an error, please submit a ticket and we will issue you a new working ACCESS code.

A: Go to the web site you joined and look for the link called "Members". Click the members link and enter the username and password you were assigned when joining. For further help, please check your e-mail for instructions on how to log in once you have successfully redeemed your ACCESS code.

A: Usernames and passwords are CaSe SeNsItIvE, meaning if you were issued a capital letter in your username and/or password make sure you use the same capitalization. If copy and pasting the username from an email, please make sure there are no spaces included at the beginning of after the username when you type this in.

A: You will not be re-billed when signing up via 900-telephone billing. You do not need to cancel your membership because 900-telephone billing is a one time charge. The username and password are valid for at least 30 days. In order to re-gain access after your 30 day membership has expired you will have to re-call the 900 number to keep your access going and you will be re-issued a new username and password.

Please remember, to access our 900 service, you must be calling from a land-based telephone line. Cell or mobile phones and any type of Internet/VOIP (voice over IP) phones will not work.

A: If you are calling the 900 number and getting a busy signal before you finish dialing the number you telephone most likely has a 900 block placed on it. You need to contact your local telephone company and ask them to remove the 900 block. If you get a recorded message saying that this service is not available from the telephone number you are calling from, this means your telephone number is listed in a negative 900 database.

A: If your credit card transaction is declined, our Merchants may offer 900 billing as a secondary form of payment. You do not automatically become a member when you are sent to this page. This page simply presents other alternate billing options that you may opt to use in order to get access into the website.

A: Global Exchange Billing does NOT process credit card transactions. If you need assistance with a credit card transaction, please go back to the credit card page and locate the customer service link on that page or the name of the credit card processor.

A: For credit card cancellation and online check cancellation you need to contact the webmaster of the website in which you joined or the credit card processor in which you signed up with. Usually re-visiting the website you had joined and looking for a customer support link helps or locating the email you had received upon your signup for access.